Payment Policy

This Payment Policy explains how payments are taken and handled for orders placed through modalunity.com. By completing a purchase you agree to the terms below.

Accepted payment methods

We offer a range of secure ways to pay. Availability depends on your market and device and is shown at checkout:

• Visa
• Mastercard
• Maestro
• American Express
• Apple Pay
• Google Pay
• Shop Pay
• Bancontact (Belgium)
• BLIK (Poland)

Payment authorisation

When you place an order, your payment method is authorised to confirm that funds or credit are available. A successful authorisation completes the transaction and confirms your order; you will receive an order confirmation by email.

If authorisation fails or your provider declines the payment, the order is not confirmed. You can try again with corrected details or choose another payment method.

Pricing and currency

• The price shown at checkout is the price you pay. We add no fees after your order is placed.
• Prices include VAT where it applies to your delivery country. Import duties or taxes for deliveries outside the EU and UK are explained in our Shipping Policy.
• Transactions are processed in the currency shown at checkout for your market. Any currency conversion or foreign-transaction fees applied by your bank or card issuer are outside our control.

Discounts

Automatic quantity discounts are applied in the cart and at checkout without a code. Discount codes, where offered, are entered at checkout. Discounts of the same type do not combine unless stated. The discount applied is shown on your order confirmation.

Secure transactions

All payments are processed through Shopify’s secure checkout and PCI-DSS compliant payment providers, using encryption and fraud-detection tools. We never see or store your full card number.

Occasionally an order is flagged for additional security review. This may cause a short delay; in rare cases we may need to cancel the order as a precaution and will refund any payment taken.

Refunds

Refunds approved under our Return and Refund Policy are issued to the original payment method, or as store credit where that policy provides for it. We process refunds within 48 hours of your case being resolved; how quickly the money appears in your account depends on your bank or payment provider, typically 7 business days.

Payment issues and chargebacks

If a payment is reversed, disputed or withdrawn after authorisation, we may place the related order on hold or cancel it until the matter is resolved. We may ask for further verification or re-payment in line with our Terms of Service. If you have a concern about a charge, please contact us first – we resolve almost every issue faster than a chargeback can.

Policy updates

We may revise this Payment Policy to reflect changes in our business, payment providers or applicable law. The current version is always published on this page and applies from the date it is posted.

Contact information

Modal Unity is owned and operated by KJ Ecom, a company registered in the Netherlands.
Registration number: 91412749
VAT number: NL004888760B45
Address: Anthonetta Kuijlstraat 49B, 3066 GS Rotterdam, Netherlands
Email: hello@modalunity.com
Phone: 
Customer support hours: Monday to Friday, 9:00 – 17:00 CET
Contact form: Contact Us

Our support team typically responds within 24 hours on business days.