About Us
Store Information
Store name: Modal Unity
Company name: KJ Ecom
Registration number: 91412749
Address: Anthonetta Kuijlstraat 49B, 3066 GS Rotterdam, Netherlands
Contact email: hello@modalunity.com
Phone:
Customer support hours: Monday – Friday, 9:00 – 17:00 CET
Response time: Within 24 hours on business days
Our Story
Comfortable shouldn't look like giving up.
Somewhere along the way, "comfortable" became shorthand for joggers and a hoodie, and "put together" started meaning something that pinches by lunchtime. We didn't think you should have to choose — and we didn't think it should be a women's-only conversation either. A coat that boxes a man's shoulders is the same problem as a dress that clings; it's a garment that was cut for a photo, not a person.
Modal Unity is a small team that edits rather than designs, for women and men. We select pieces from makers we work with, we write the product pages ourselves, and we read every review and every return reason. If something keeps disappointing people, it comes off the site. That's the whole method.
Our Approach
Three questions. Every piece has to pass all three.
- Does it feel good? We start with fabric, not trend. If it's scratchy, stiff or see-through, it doesn't matter how it photographs.
- Does it fit a real body? We look for cuts that forgive — a wrap that gives you a waist, a knit that hangs from the shoulder, a coat that doesn't box you in, a boot that closes over an actual calf. When something runs small, we say so on the product page.
- Will you wear it more than once? A piece has to work with what's already in your wardrobe and across more than one season. If it only works for one occasion, it doesn't make the cut.
Customer Service
Buying clothes you can't touch takes a little trust.
- Free worldwide shipping on every order, tracked, no minimum
- 30-day returns — tell us within 30 days of delivery. In most cases we'll offer a partial refund or store credit and you keep the item; if you'd rather send it back, you can
- Damaged or wrong item — replaced or refunded in full, return shipping on us
- Real people — email hello@modalunity.com or use the contact form; someone who knows the products replies within 24 hours on business days
- Sizing help — between two sizes? Send your height and your usual size in another brand and we'll tell you which to pick