Shipping Policy

Modal Unity ships every order free of charge, tracked, wherever you are. Everything below applies to all purchases made through modalunity.com.

Key details

• Order cut-off: 15:00 CET on business days (Monday to Friday)
• Processing time: 1–2 business days
• Transit time: 4–8 business days after dispatch
• Estimated delivery: 5–10 business days from the date of purchase
• Shipping cost: Free on every order, worldwide, no minimum
• Tracking: Included on every parcel

Order processing

• Cut-off time: Place your order before 15:00 CET on a business day and we will usually dispatch it the same day. Anything that comes in after the cut-off, or on a weekend or public holiday, is picked up on the next business day.
• Processing duration: From the moment your order is confirmed, allow 1–2 business days for it to be packed and handed to the carrier. We work Monday to Friday, public holidays excluded.
• Confirmation: You will receive an order confirmation email straight away, and a shipping confirmation with your tracking link as soon as the parcel is on its way.

Shipping and delivery

• Transit time: Once your parcel leaves our hands, you can typically expect it to arrive within 4–8 business days, though this can vary depending on your location and carrier.
• Overall delivery window: The majority of our customers receive their orders within 5–10 business days from purchase.
• Shipping cost: We offer free shipping on every order, to every country we deliver to – no minimums, no exceptions, no surcharges.
• Tracking: As soon as your order is dispatched, you will receive tracking information so you can follow it every step of the way. Tracking can take 24–48 hours to show its first scan.

Please bear in mind that all timeframes are estimates and can occasionally be affected by factors outside our control.

Duties and taxes

Prices shown on our website include VAT where it applies to your delivery country. For deliveries to countries outside the European Union and the United Kingdom, local import duties or taxes may be charged by your customs authority. Where these apply, they are the responsibility of the recipient unless stated otherwise at checkout.

Order changes and cancellations

You have 24 hours from placing your order to request a change or cancellation. Email hello@modalunity.com with your order number and we will do our best. After 24 hours your order may already be in fulfilment and changes may no longer be possible; if it has already been dispatched, you are welcome to start a return once it arrives.

Possible delays

We always aim to get your order to you on time, but occasionally things outside our control slow things down, such as:

• Unusually high order volumes or busy seasonal periods
• Carrier disruptions or customs processing
• Severe or unexpected weather
• Public holidays

If your parcel has not arrived within the estimated window, please allow up to 3 additional business days before contacting us. We are always happy to check with the carrier sooner if you are concerned.

Lost or missing parcels

If your tracking has not updated for several days or your parcel appears to be missing, contact us at hello@modalunity.com with your order number and we will open an investigation with the carrier. If a parcel is confirmed lost in transit, we will send a replacement or refund you in full, your choice.

Incorrect address

Please check your delivery address carefully at checkout. If a parcel is returned to us because of an incomplete or incorrect address, we will contact you to arrange redelivery; a redelivery fee may apply.

Damaged, defective or incorrect items

We are sorry if your order did not arrive in perfect condition. If you received something damaged, faulty or not what you ordered, please contact us as soon as possible at hello@modalunity.com and include:

• Your order number
• A short description of the issue
• Photos of the item and the packaging it arrived in

We will review your case promptly and arrange a replacement or a full refund at no cost to you. See our Return and Refund Policy for details.

Contact information

Modal Unity is owned and operated by KJ Ecom, a company registered in the Netherlands.
Registration number: 91412749
VAT number: NL004888760B45
Address: Anthonetta Kuijlstraat 49B, 3066 GS Rotterdam, Netherlands
Email: hello@modalunity.com
Phone: +31 6 44749060
Customer support hours: Monday to Friday, 9:00 – 17:00 CET
Contact form: Contact Us

Our support team typically responds within 24 hours on business days.