Women's Waterproof Rain Jacket with Hood and Drawcord Waist

Shipping

• Order cut-off: Orders placed before 15:00 CET on business days (Monday to Friday) are dispatched the same day
• Processing time: 1–2 business days (Monday to Friday)
• Transit time: 4–7 business days after dispatch
• Estimated delivery: 5–10 business days from the date of purchase
• Shipping cost: Free on every order, worldwide, always tracked

Returns

• Return period: 30 calendar days from the date of delivery
• Keep-it option: In most cases we offer a partial refund or store credit and you keep the item — no return needed
• Refund method: Returned to your original payment method
• Return shipping: Paid by the customer, unless the item is damaged, faulty or incorrect
• Restocking fee: None
• Exchanges: Accepted

Read our Shipping Policy and Return & Refund Policy

• Return window: 30 calendar days from the date of delivery
• Keep it: Contact us within 30 days and in most cases we'll offer a partial refund or store credit with no return required
• Condition: Unworn, unwashed, tags attached, original packaging
• Our mistake: Damaged, faulty or wrong item — replaced or refunded in full, return shipping on us
• Restocking fee: None
• Process: Contact us, we send instructions, you choose the option that suits you

We stand behind what we sell. If a piece doesn't work for you, tell us within 30 days and we'll sort it — quickly, and without making you jump through hoops. Your statutory rights are not affected.

Read our Return & Refund Policy

• Customer service hours: Monday to Friday, 9:00–17:00 CET
• Response time: within 24 hours on business days, usually much faster
• Email: hello@modalunity.com
• Contact form: on our Contact page

We can help with orders, payments, returns and exchanges, shipping questions, and sizing advice — if you're between two sizes, send us your measurements and we'll tell you which to pick.