Polityka zwrotu kosztów

If your order does not meet your expectations, this page explains how to request a return, refund, exchange, or cancellation. Please review the information below before contacting our support team.

Key Information

• Return Period: 30 days from delivery
• Restocking Fee: None
• Refund Processing Time: Within 7 days after approval
• Return Shipping Costs: Paid by the customer
• Exchanges: Accepted under the conditions listed below
• Terms: Subject to our Terms of Service

Order Cancellations
If you wish to cancel your order, please email us immediately at info@nolathelabel.com. We will attempt to process your request before the order is shipped. Once shipped, cancellations cannot be accepted.

Damaged, Defective, or Incorrect Items
If you receive a damaged, defective, or incorrect item, contact info@nolathelabel.com immediately and provide:

• Your order number
• A description of the issue
• Photos of the item and packaging

After verification, we will arrange either:

• A replacement item at no additional cost
• A full refund to your original payment method

Our team aims to resolve such issues promptly to ensure a smooth experience.

Refunds
After we receive and inspect a returned item, we will notify you by email regarding approval.

If approved:

• Refunds will be issued to your original payment method
• Processing typically takes within 7 days after approval
• No restocking fees are applied

Refund timing may vary depending on your payment provider or bank.

Exchanges
To request an exchange, contact us at info@nolathelabel.com with your order number and details. Our team will provide instructions to complete the exchange.

Exchange requirements:

• Items must be unused and unwashed
• Items must be returned in their original packaging
• All tags and accessories must remain intact

Returns Requirements
Items can be returned within 30 days from delivery and must:

• Be unused and unwashed
• Returned in its original packaging
  
• All tags and accessories must remain intact
  

Returns requested after 30 days cannot be accepted.

Return Steps:

• Contact Us: Email info@nolathelabel.com with your order number and reason for return. Returns without approval will not be processed.
• Follow Instructions: Once approved, you will receive the return address and shipping instructions.
• Package Securely: Ensure items are properly packaged to avoid damage during transit.
• Note: Return shipping costs are the responsibility of the customer.